Privacy Policy

CPFL Soluções is committed to protecting your privacy and provide safer access. This Statement of Privacy applies to the CPFL Soluções’ website and refers to the data collection and usage. By accessing the CPFL Soluções’ website, you consent to the practices described in this statement.

Collection of Personal Information

CPFL Soluções collects some information automatically on the registration of the site, such as: your e-mail address, name, home or work address or telephone number. CPFL Soluções also collects demographic information such as age, gender, preferences and interests. There is also information about your computer hardware and software that is automatically collected by CPFL Soluções’ website. This information may include: your IP address, browser type, domain names, access times and queries to the website pages. This information is used by CPFL Soluções to maintain the quality of the service and to provide general statistics regarding use of the CPFL Soluções’ website.

Note: CPFL Soluções does not read your private online communications.

CPFL Soluções encourages you to review the Privacy Policy so you can understand how the website collect, use and share your information. CPFL Soluções is not responsible for the Privacy Policy or other content displayed out of the CPFL Soluções’ website.

Use of Personal Information

CPFL Soluções collects and uses your personal information to operate its website and perform the services requested by the users. CPFL Soluções also uses your personal identification data to inform you of other products or services available in its website. CPFL Soluções may also contact you via surveys to conduct research about your opinion on current services or potential new services that may be offered. CPFL Soluções does not sell or rent its customer’s lists to third parties. All third parties are prohibited from using your personal information except to provide services to CPFL Soluções, and they are required to maintain the confidentiality of your information.

CPFL Soluções does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

CPFL Soluções keeps informed of customers accesses and visits to CPFL Soluções website, in order to determine what services are the most popular. This data can be used to satisfy, in a customized way. to customers whose behaviour indicates an interest in specific subjects.

CPFL Soluções’ websites will provide your personal information, without notice, only if required to do so by law or if necessary to: (a) comply with legal mandates, or to comply with legal process that must be complied by CPFL Soluções or its websites; (b) protect and defend the rights or property of CPFL Soluções; and, (c) Act under circumstances that require protection to the personal safety of CPFL Soluções users, or public.

Use of Cookies

CPFL Soluções’ website uses cookies to customize your online experience. Cookie is a text file that is stored on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by the server that sent them to you.

One of the main purposes of cookies is a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a particular page. For example, if you customize the CPFL Soluções’ webpages, or to register on the services or in CPFL Soluções’ websites, a cookie will help the company to retrieve specific information on your subsequent visits. This simplifies the process of storing your personal information as: invoice address, delivery address, and etc. When you return to the same CPFL Soluções website, the information you previously provided can be retrieved, so you can easily use the features that you customized in the website.

You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify the settings of your browser to reject them. If you decide not to accept cookies, you may not be able to fully experience the interactive features of the services or CPFL Soluções website that you visited.

Your Personal Information Security

CPFL Soluções ensures that your personal information will not be accessed, used or disclosed in a not authorized manner. CPFL Soluções ensures that the personal information you provided on the servers are in a secure and controlled environment, protected from unauthorized access. When personal information (such as credit card number) is transmitted to other websites, the information is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

CPFL Soluções will occasionally update this Privacy Policy to reflect the interests of the company and of our customers. CPFL Soluções encourages you to review this document periodically to be informed of how we are protecting your information.

Contact Information

Your comments about this Privacy Policy are welcome. If you believe that CPFL Soluções has not adhered to this statement, please contact CPFL Soluções via e-mail: [email protected]. We will use our best efforts to determine and correct the problem.